Our Process

Where listings come from

Every treatment center starts with a free listing: its name, address, phone number and the treatments and services it offers. Until someone from the center claims the listing, its details may come from public sources and can be out of date, so check them with the center.

Claiming a listing

Someone from the center signs up, confirms their email address and takes over the listing. From then on the center keeps its own details up to date from its dashboard, and the listing shows a Claimed badge. Our team is told about every new claim.

Verification

Before a paid plan can start, the center has to pass verification:

1. Business and license details. The center gives its legal business name, its state license number and licensing state, and a phone number we can call to confirm.
2. Documents. The owner or an authorized manager uploads a photo ID (driver's license or passport), the business registration and the current state facility license. Documents are stored privately: only our team and the center can see them.
3. Review. Our team reviews the details and documents. If something doesn't match, we send the request back with a note.
4. Approval. Once approved, the center's paid listing shows a Verified check.

Google ratings and reviews

Star ratings and review counts come from each center's Google Maps listing. Before we show them, we check that the Google listing's name and location match the center. If a listing turns out to belong to a different business, we remove its rating rather than show the wrong one. We check every match again every few months, and paid centers' ratings every week.

Pages of Pro and Premier centers also show their most recent Google reviews that include a written comment, newest first and as written. We never pick or hide reviews by their stars, and "Read more" opens the review on Google.

Testimonials

A center on a Pro or Premier plan can feature one testimonial on its page. The center supplies it and confirms the person agreed to share it, and the page labels it "Testimonial shared by the center". We don't check testimonials ourselves.

Something not right?

If a listing has wrong details, or you think a center shouldn't be listed, contact us. Treatment centers can claim their listing at Treatment Angel for Business.

Treatment Angel is a directory: we don't provide treatment and we don't endorse any center. Before you choose one, check its state license and accreditation. If you or someone you love needs help right now, call or text 988 (Suicide & Crisis Lifeline), or call the SAMHSA National Helpline at 1-800-662-4357.